When Was the Last Time Your Employees Received Training?

Key to running a service business efficiently: training employees well

To keep your service business running smoothly, you need to make sure that new employees are trained correctly so that mistakes and downtime are kept to a minimum. There is a chance that when an employee leaves your business, they will take their knowledge of your Miracle Service system with them. The most common way is to have another worker train them, but there are a few problems with this approach.

Problems with training employees and keeping their knowledge

Most people who use software only remember a small part of what they are taught. This means that learning from a coworker is only as useful as what that coworker remembers.

The person who is training your new employee should also be thought about in terms of how they were educated. Were they shown the best way to use the program, or did they come up with their own methods that don’t work as well?

• How much does the trainer really know, and is what they know even right?
• Not only do they know how to use the program well, but do they also know how to get the most out of your Miracle Service software?

Also Read: Five Reasons Your Business Should Be Concerned About Ransomware

The Hidden Costs of Employees Who Aren’t Trained or Aren’t Trained Well

If not, the new employee might think wrongly that the program can’t do everything they need, and they will start working around the application instead of with it, which will make your business less efficient and cost more.

Customers pay a lot more for users who aren’t trained or who aren’t trained well than for users who are trained well. Every year, this hurts your bottom line because of more downtime, distractions from coworkers, extra work, and longer times spent on each task.

Miracle Service Training Academy: Your Solution to Better Training

So what can you do to train new employees and keep and even improve the software knowledge of the ones you already have?

Customized training to get the best results

Miracle Service School of Training. Based on how your company’s Miracle Service system modules are set up, your Training Academy login will give you access to the courses, videos, and other training materials you need for your employees, such as

Basic setup of customers, equipment, and contracts. Training for mobile field technicians on how to use the console and fill out forms. Billing: Advanced Contract Case Studies

There is a lot more for you to find. You will be able to keep a closer eye on and manage your team’s learning, and you will have easy access to all the tools you need.

Pros of ongoing training for both new and current employees

New employees can be trained in the Training Academy to make sure they are getting the most out of Miracle Service. This will make it easier on your other employees to get them up to speed.

Existing users can keep taking refresher courses on a regular basis to keep their application knowledge up to date. People may forget the best way to do things as new software versions and updates come out.

Also Read: When Was the Last Time Your Employees Received Training?

Why ongoing training is important for maximum efficiency

For your service management software to work at its best, training should not be a one-time crash course but rather a series of short sessions spread out over time. Don’t think that all of your workers know what’s going on. An online course that you can finish quickly can help everyone.

Please use Miracle Service. Resources for the Training Academy

Use the training materials that are available to you to help keep the organization’s high utilization and efficiency. Customers who pay a monthly or yearly fee for technical support can access the Training Academy for free and as much as they want.

When you hire new people, you don’t have to rely on the person who is leaving to teach the new people everything they need to know. Come on, we can help! We’ll show you how to get the most out of your system and enjoy all that Miracle Service has to offer.

Get in touch with us right away if your company isn’t already set up in the Training Academy.