Field Service Management Reporting
The Power of Management Reporting
Which technicians are the most efficient? Which customers are the most or least profitable? These are just two of over 130 standard field service management reports in Miracle Service's software to give you the information you need at the click of a button.
Our field service management reporting software application provides insight into the performance of contracts, individual performance, and customer data. Having access to this information provides you with up to date information to improve business decision making.
Microsoft® Office compatible, the reports can be sent directly to Word® or Excel®.
Benefits
- Quickly generate valuable technician, customer, equipment and service contract profitability analysis
- Scrutinize your entire operation – profitability, performance & productivity
- Export data to Microsoft Word® or Excel®
- Improve decision making with clear and comprehensive status reports
Key Features
Reports Such as:
- Revenue by technician, customer, contract & equipment
- Billed calls
- Time spent per call
- Parts revenue
- Expense monitoring
- Many more
Reports Such as:
- Callbacks
- Preventative Maintenance
- Performance, revenue and reschedules by technician
- Customer Response Time
- Many more
Reports Such as:
- Call frequency reporting by service call type or equipment model
- Technician activity
- Critical benchmarks
- Many more
Additional Options
Report Editor Module
Modify and personalize your customer facing documents to your specific needs, and create management field service reports to analyze all aspects of your business.
Learn MoreThe reporting we get from Miracle Service is invaluable. When you know the profitability of every one of your customers and service contracts then you can respond accordingly. If you don’t have that information, you can’t deal with the issues and risk losing money on maintenance agreements.
With Miracle Service I can see each technician’s call volume and parts usage. If their parts’ ordering is too high I can tell there is a problem that needs to be addressed. It also allows me to see what my 3rd party technicians are doing. I have the visibility to see which vendors’ technicians have higher productivity, what service looks like regionally, and change vendors if warranted in key areas.
Miracle Service has allowed us to get timely Management Reports. Now we can easily get the history card of any equipment, and we can follow the performance of our technicians.
We used Excel spreadsheets to keep track of nearly everything before. Now everything is so streamlined and simple that we can keep track of a much larger amount of information with less workload and time spent than before, and with all of the reports and pre-made templates we also look very professional.
System Requirements
Click here for a guideline on the minimum system requirements.