Event Manager: Service Notification & Alerts

Event Manager - for Service Notifications and Alerts

Keep Everyone Informed in Your Complex Operations Environment

How does your business manage service issues that escalate into high priority events? Escalations can jeopardize the customer relationships you have worked very hard to maintain. With Miracle Service Event Manager you can automate your service incident notification and escalation procedures with customizable alerts.

With an incident notification system, you can customize the parameters that trigger a service alert notification. These can include overdue task, inventory alert or when a task is completed. You can then define who should be notified – for example the technician, management or customer – and define the contents of the resulting email.

Using an escalation management system can drastically reduce the response times to critical incidents, helping to maintain the customer relationships you've worked so hard to build. If tasks remain unresolved, they can automatically be escalated to management for review or intervention. Incident notification software streamlines the communication process, getting important information into the hands of the right people quickly and efficiently.

Your alert notification system can be configured to send notifications to customers, letting them know when a technician has been dispatched or delayed, if their ticket has been resolved, or if there are upcoming contract expirations.