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January 5, 2025
Upgrade to Miracle Service Version 11.2.0.0
We are excited to unveil the new update of Miracle Service, available now for download. This release features the new Technician SMS Text service, offering an upgraded and more dependable technician text messaging experience.
In response to changes in mobile carriers’ policies on email-to-SMS communication, we have phased out this method in favor of a superior text messaging solution. This solution adheres to the latest regulatory opt-in requirements of mobile carriers and is powered by the trusted Twilio® messaging service.
New Features in Miracle Service Version 11.2.0.0
Now send automated SMS text alerts and notifications through the Event Manager module or on-demand messages from a task with the enhanced Tech Messaging interface. (Text messaging is an optional feature; see pricing below.)
Automated Text Alerts and Notifications
You can now configure many events to send text messages in addition to emails and on-screen alerts. (Requires the Event Manager module.)
Benefits of Automated Text Alerts:
- Real-Time Alerts: Send text alerts like New Task, Task Modified, New Note, and more to keep your service team up to date.
- Targeted Messaging: Send to assigned technician(s) or a specified technician (e.g., supervisor).
- Customizable Messages: Customize messages with database keywords to automatically populate task-specific data, such as task description and scheduled date/time.
How to: See Knowledge Base article #1079: Setting up Tech Messaging Templates.
Enhanced Text Messages Sent from the Task
We’ve updated the built-in Tech Messaging function found on the Task Maintenance screen, so users can send predefined or manual standard text messages directly to the Technician.
How to Send Text Messages from a Task
To access Tech Messaging from a Task in Miracle Service:
- Click on the [Tech Info] button.
- Followed by [Tech Messaging].
Added Enhancements in Tech Messaging:
- We are offering more customizable default message templates with new formatting and content options.
- Use default wording or free-type for one-off, specific messages.
- Long messages are sent in MMS format, so the message content is not split into multiple texts.
How to: See Knowledge Base article #1078: Using Technician Messaging—Email and SMS/Text.
Tech Messaging via Email
Prefer to send email messages to your technicians? You can take advantage of these new Tech Messaging features. (As always, there is no charge for email messaging.)
Key Features of Email Tech Messaging:
- Customizable Templates: More customizable default message templates with new formatting and content options.
- Flexible Messaging: Use default wording or free-type for one-off specific messages directly from the task.
How to: See Knowledge Base article #1079: Setting up Tech Messaging Templates.
