3 Key Things to Consider When Developing Your Company’s Mobile Strategy
January 22, 2019Leverage Service Management Software: Going from “Repair” to “Repair or Replace”
July 1, 2019Are you constantly calling your service technicians to ask for paperwork?
A common complaint among field service providers is that they have to keep asking field service teams for information in order to finish and bill for service calls. There can be a lot of problems when your process calls for service technicians to go back to the office and turn in paperwork.
Why delays in paperwork hurt the efficiency of your business
The first is that reps may not come back with all the right paperwork for several days. This delay will also make it take longer for you to get paid. You can start getting cash faster if you can bill your customers as soon as possible. Adding a few extra days to a company’s cash flow can only help them.
What It Really Costs to Send Service Technicians Back to Work
There are times when service technicians have to be away from the office for several days because they are in charge of a large area. In some cases, calling the tech back in just to return paperwork wastes time that could be used for something else.
Also Read: Who Benefits More From Supplies Automation: The Dealer or the Distributor?
Making the most of workers’ hours to get more done
Service technicians are usually paid by the hour, but that time is better spent talking to customers than driving paperwork back to the main office.
Why service management software is good for businesses and technicians
Have you thought about letting your service technicians use your Service Management system? This will not only let them manage their service tickets and end service calls, but it will also help you work more efficiently overall.
Giving technicians real-time access to their accounts
These days, most service technicians have a laptop, a smartphone, or both. Service technicians will be able to look over information about the account and the device they are about to service as soon as they get a service ticket from the service management system.
Enhancing Call Success Rates with Service Management Systems
Knowing about parts, past service tickets, and other useful details will help them make more successful calls and, more importantly, spend less time on calls looking for these details. If service technicians don’t have access to this information, they often have to spend time on the phone with their dispatcher or service manager getting more information about the ticket. This actually makes the service call take twice as long.
Also Read: 3 Key Things to Consider When Developing Your Company’s Mobile Strategy
Mobile field technician consoles can help you run your business more efficiently
Giving your technicians remote access to your service management software will cut costs, speed up cash flow, and raise the success rate of your first call. Miracle Service has an add-on module called Mobile Field Technician Console that you can use to help your service calls go more smoothly.
