Leverage Service Management Software: Going from “Repair” to “Repair or Replace”
July 1, 2019Help Us Help You: Technical Support Best Practices
January 1, 2020How to Get Ready for a Visit from the Government to a Client Site
An inspection by the government at one of your clients’ sites can be stressful. This is partly because most inspectors will try to find something that the customer can do better during their visit. They usually follow a process, and the more problems they have getting the information they need from a company, the more closely they look for other things that might not be up to par. That’s what they do for a living. Most of the time, they start their inspections with paperwork. To begin, make sure that all of your clients’ weights, measures, and certifiable products have been regularly checked and approved.
Why organized information is important for inspections
Most of the time, inspectors are well-organized Type-A people who like it when information is presented to them in a clear and concise way. They also have a sixth sense for spotting when things are not in order. This often means that they think processes are not being followed, which is why the inspection starts.
Also Read: How Mobile Field Service Software Reduces Operational Expenses
How Good Certification Management Makes Inspections Easier
Putting all of your customers’ certificates, along with their expiration dates and when they need to be updated or re-certified, on one page on your website can be very helpful for them. The rest of the inspection should go smoothly once the inspector sees that your customer is serious about the process and has a handle on it. They wanted to make sure that a well-organized method was used.
Why regular certification of equipment is important beyond inspections
Of course, equipment isn’t regularly inspected and certified just to please an inspector. In addition to business, it’s important for health and safety. But your customer also needs to run a business. They don’t live in a world of weights and measures like you do as the service provider, so they have to do these things. They are important, but they don’t look at it every day. That’s your job.
Also Read: How Mobile Field Service Software Enhances Client Interactions
Why organized certification is good for your clients
Customers will trust your business more if you show them an easier and more organized way to manage certificates.
The web portal for managing certifications offered by Miracle Service
Miracle Service has an extra web portal that you can use to let your customers and their inspectors see all of their certificates in one place.
Changing service billing to be based on maintenance
You can also use this portal to help clients switch to a service billing system that is based on a maintenance plan instead of one that is based on events that happen every so often. This is good for your business.
