Service Management

One of the latest trends in the office printing industry is automating the process of supplies fulfillment between a dealer and a distributor. The obvious benefit is that once this is set up, a dealer should spend less time “cutting P.O.’s.” While this is definitely a benefit, there is potential for costs to increase over time. Here are some things to consider:

If you could ask your clients just one question, would it be “How likely is it that you would recommend our company to a friend or colleague?” Established by Bain & Company in 2003, the Net Promoter Score was created to help companies measure customer loyalty, using a single question survey conducted by phone, email or web, with a 10-point rating scale and a short answer section. How willing your customers are to recommend your services to others determines which category they fall into: promoters, passives or detractors.

To ensure a happy, satisfied customer base and an efficient field service team, the option of employing mobile technology is no longer considered “nice-to-have,” it has now become a necessity to stay competitive. Here are 3 key considerations when developing your company’s mobile strategy.

Are you constantly chasing down your service technicians for paperwork to close tickets and invoice customers? When your process requires service technicians to return to the office and submit paperwork, several problems can occur.

October 8, 2012 – Technology for Service Management: As the opening speaker at the National Industrial Scale Association’s Technical Conference in Savannah, GA on October 8th, Robert Sombach discussed how […]

May 2012 – Office Technology magazine: Field service is well into the process of going mobile now. Technology has rapidly evolved to a point where technicians can now access and […]

April 2011 – Office Technology magazine: Miracle Service’s prominence in service management software has been highlighted once again, with leading industry magazine Office Technology featuring Miracle Service on the cover […]

March 22-23, 2011 – North America’s largest trade event in the imaging channel, the ITEX show showcased the latest state-of-the-art office solutions. Office equipment dealers from around the world were […]