Service Management

TIP 1: DON’T LET HIGH FUEL COSTS BURN UP YOUR PROFITS. Driving paperwork back and forth to the customer site can send profits up in smoke. Instead, have your technicians complete work orders in the field, entering data instantly through their laptops, tablets or mobile devices. This starts the seamless process of generating invoices right away…

Why do you need a service management program when you already have an accounting system? Accounting systems are central to your business, but one thing they cannot do is help you manage your service department...

Does planning your retirement, managing staff turnover, and attracting new “millennial” talent to your scales business keep you up at night? OK, maybe they don’t keep you up all night, but it’s difficult to imagine that as a company owner or senior manager, you are not concerned that so much of your business processes and customer relationships are tied to a few key employees – that could retire, or leave at any time.

Recently I was approached by a scale dealer who recounted to me that he has spent $100K and 12+months developing a certificate management program that, even once complete, will not have the capabilities of software that is readily available for his industry today at a fraction of the price. This is not uncommon for us to hear.

Three emerging business software trends are impacting the Weights and Measures service industry on a daily basis. Companies that adopt these trends early can get ahead of the competition....and stay ahead! WHEN YOU’RE ON THE MOVE! Mobile Computing remains one of the most important trends today, and can result in a dramatic ROI improvement. According to a field service report by the Aberdeen Group, a top-ranked U.S. research firm, 58% of incoming calls requesting service result in a service rep being dispatched. In the majority of cases...