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New Release Announcements
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| - | Version 7.2.0.2 highlights |
| - | New features + enhancements |
Miracle Service - v7.2.0.2
Web Portals:
| - | Technician - v7.1.0.1 |
| - | Wireless - v7.1.0.0 |
| - | Customer - v4.0.0.4 |
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Technology is changing the way that customers conduct their day-to-day business. What is your business doing to adopt and support technology that keeps your customers happy?
Read our latest whitepaper "The Number One Risk to Your Service Business."
Help Us Help You: Technical Support Best Practices
We know that you would prefer never to need technical support assistance, but if or when you do, we want you to have the best experience possible. Our skilled support team works on a priority basis with calls, voicemail messages, and emails that are monitored and queued for efficiency. Here are a few tips that will help you to get the quickest and most complete response.
DO:
- Send Details! The more complete your description of the problem, the better able our technical support representatives are at providing a complete answer on the first call or email back.
Read the 3 Do's and the 2 Don'ts:
Version 7.2.0.2 Highlights
- NEW - Main + Accessory Equipment can be added to a single work order: When a main piece of equipment is added to a new task, all of the accessories (linked equipment) can also be added at the same time. Additionally, each piece of equipment can have its own individual fixed charge on the work order. This is a great feature for companies that inspect, calibrate or clean multiple pieces of equipment on the same work order.
- Further personalize your Outstanding Task View: You
can now specify a default filter for each of your views. Click on the
'+' button next to Select View to set your defaults.
- NEW - customer specific pop-up messages: The Event Manager can be set-up to display a customer-specific message each time a service task is created. Example: "Customer requires a P.O." or "Customer site is under renovation - use shipping door instead".
Mobile Field Technician Console (Technician Web Portal v7.1.0.1) & (Wireless Web Portal v7.1.0.0)
- Now uses the standardized work order from Miracle Service: The previous service task ticket format has been replaced so that the one generated in the field matches the one created from Miracle Service. This keeps your customer-facing documents consistent and gives you the ability to customize them to meet your needs.
- Customize your work order/task ticket documents: These can now be modified using the Report Designer module or by purchasing a custom report modification (starts at only US$95).
- Addition of the ability to re-assign calls: This must be activated in the administration configuration to become active (available for the Technician Web Portal - laptop/tablet version only).
