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New Release Announcements
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| - | Version 7.0.0.9 highlights |
| - | Filtering reports |
Miracle Service - v7.0.0.9
Web Portals:
| - | Technician - v4.0.0.5 |
| - | Wireless - v4.0.0.2 |
| - | Customer - v4.0.0.2 |
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We're pleased to announce the latest version of Miracle Service with new features and enhancements is now available.
Version 7.0.0.9 Highlights
- Outstanding Task Screen – NEW filter ability: You can now filter the Outstanding Task View by the values in the first column. For example: To sort by Technician, put 'Technician Name' in Field 1 and use the "Filter For" dropdown to view only those tasks for that technician. Also works to filter by Customer Name, Task Priority, Scheduled Time, Request Type and many more options.
- Event Manager: Alert when tasks are left unassigned. Set-up your Event Manager to notify you if a task remains unassigned for a designated amount of time so nothing falls through the cracks.
- Inventory Kits: You can now add multiple inventory kits on a Service Task at any time.
- Send message to technician from the Outstanding Task Screen: When scheduling from the Outstanding Task screen, you can now send a message (text/SMS or email) to the technician to let them know that they have been assigned the task and containing the task details.
- Technician Time-Off Alert: See the availability of technicians when scheduling jobs – know who is and isn't available. Time off and vacation dates can be set-up for each technician and will show their availability at scheduling time.
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* This is a feature that needs to be activated. Please contact the Technical Support Group to request the code to turn this feature ON in your software.
- Customer Web Portal: Orders can now be linked to the customers' contract so that the parts included can be reflected in the order. You can now attach a Service Contract and/or Service Equipment to a Sales Order after the line items have been added.
Want to Filter Your Reports? Use the Select Range Function
When running many of the Reports in Miracle Service, you sometimes want to display information for specific records (rather than all). Try using the Select Range option. To run a report on a specific range of Customer IDs (for example all Customer IDs beginning with 1000 thru to 1002), use the From and To fields. If you want to report on all customers beginning with the ID 1000, use the Like field.
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