Miracle Service™ New Release
Version 6.5.0.1 is now available
(includes version 6.4.0.5 - 6.5.0.1)

We're pleased to announce the latest version of Miracle Service with new features and enhancements is now available.

NEW - Quick Call -know if an open service task already exists:

Warning message when creating a new Service Task that indicates that an open Service Task exists for the same equipment.

NEW - Customizable 'Task Status' Field:

Added the ability to track the status of a service task with a new customizable Task Status field to quickly show the status of the task. The task status differs from the technician status in that it is manually updated.

How To: You will see the new Task Status field on the service task and on the Outstanding Task Screen. To set-up your Task Status options, open Administration > 3. Service Preferences > Call Look-ups > Task Status.

NEW MODULE - eForms Management and Retrieval System:

Perfect for companies that perform on-site calibrations or inspections. This optional module generates customized electronic calibration certificates, inspection forms or other customized types of required documents from Adobe templates. Using the Technician Web Portal (for laptops and tablets), technicians update the required information on the forms and click a button to securely upload it to your server. The completed form is now available and linked to the original work order for easy retrieval.

You can create and customize form templates yourself using Adobe Acrobat (sold separately) or we can create them for you. Read More

Other Key Features of this Release Include:

Create a Purchase Order from a POS Sales Order.

Ability to integrate the task status with the technician status.

Wireless & Technician Portal New Releases
Versions 3.2.8 & 3.0.9 now available

New Features Include:

Auto-complete Work Performed: Work Performed can now be auto-completed the when the Resolution Code is selected.

Auto-complete Status: Option to set-up the portal so that the task and technician status are automatically set to 'complete' whenthe call is closed.

• eForms Management and Retrieval System for the Technician Web Portal (optional module). Read More

 

Optional Upgrade Service Available:
If you are busy and would prefer we do your upgrade for you, we can install up to 2 desktops for just $89.

To purchase the latest version if you don't have a technical support Membership Plan or to find out more about any of these new features, contact us by e-mail at sales@miracleservice.com or by phone toll-free at 1-866-463-9368 or direct at (905) 206-1828.

Best regards,
The Miracle Service Team

Technical Support Membership Plan holders download your Free Upgrade:

Upgrade to version 6.5.0.1
of Miracle Service.

NEW - ClickOnce Web Portal Upgrader:  For the Technician, Wireless and Customer web portals, upgrading to the latest version is now a snap! Use the ClickOnce Upgrader just once. A Portals Upgrader icon will then appear that will check for and install all future upgrades.

Upgrade to version 3.2.8
of the Wireless Technician Portal.
Includes iPhone®, BlackBerry®, Android® & Windows Mobile® compatibility. (This is an optional feature)

Upgrade to version 3.0.9
of the Technician Web Portal
(This is an optional feature)

Upgrade to version 3.1.7
of the Customer Web Portal
(This is an optional feature)

If you do not currently have a technical Plan, please contact us at 1-866-463-9368 or (905) 206-1828 about getting these new upgrades.

Support options

By phone:
Toll Free: 1-877-263-9368
Direct:      (905) 206-1828

By E-mail:
support@miracleservice.com

Video Training Center:
Training Center link

User Forum:
User Forum link

Knowledge base:
Knowledge Base link

Download center:
Downloads link

Technical Notes:
Tech Notes link

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